Legal

Privacy Policy

Effective 9 September 2026

Candellar Education (“Candellar”, “we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices available to you when you use our website, contact us, or interact with our services and social media accounts.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number, and preferred contact method.
Student age, grade level, learning needs, programme interests, and other information you choose to provide.
Enquiry, consultation, placement-test, enrolment, payment-status, and follow-up information.
Messages, conversation history, and information submitted through Facebook, Messenger, forms, email, or other communication channels.
Technical and referral information, such as device and browser data, Meta platform identifiers, and advertising referral or ad identifiers.

How we use information

We use personal information to:

Respond to enquiries and recommend suitable education services.
Arrange consultations, assessments, enrolments, and ongoing support.
Maintain our customer relationship records and follow up on requests.
Understand and measure the effectiveness of our website and advertising.
Protect our services, prevent misuse, and meet applicable legal obligations.

Service providers and sharing

We do not sell personal information. We may share information with service providers that help us operate our services, communications, analytics, hosting, and customer records. These providers may include Meta, Notion, Microsoft Teams, Anthropic, GitHub, Vercel, Render, Sanity, and Resend. They process information under their own terms or on our behalf, as applicable. We may also disclose information when required by law or to protect people, rights, and services.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, safeguarding, security, and dispute-resolution needs. We use reasonable administrative and technical measures to protect the information we hold, although no online system can be guaranteed completely secure.

Children’s information

Our education services may concern children, but enquiries and arrangements should be made by a parent, guardian, or other authorised adult. Please do not ask a child to submit personal information directly without appropriate adult involvement and consent.

Your choices and requests

You may ask to access, correct, or delete personal information associated with you, subject to applicable law and any information we must retain. See our Data Deletion Instructions or contact us using the details below.

Updates and contact

We may update this policy as our services change. The effective date above identifies the latest version. For privacy questions or requests, email contact@candellarsg.com.